FAQ'S

We are a US-based company located in Chicago. Our Wholesale Center is at 6216 Oakton St, Morton Grove, IL 60053.

Yes. Intense Oud is an authorized distributor and reseller of over 70+ brands, including Lattafa, Rasasi, and Armaf. We source our products through a direct supply chain from the manufacturers. For more information, reach us at wholesaole@intenseoud.com.

Our state-of-the-art Wholesale Center is located at 6216 Oakton St, Morton Grove, IL 60053. Our fulfillment center and warehouses are based within the greater Chicago area. For wholesale orders, we recommend confirming shipping times with your sales representative — we generally ship wholesale orders within 2–3 business days.

We do not offer returns on wholesale orders. However, if there are issues with your order or items arrive damaged, please contact your sales representative and we will resolve it as soon as possible.

Yes, we ship orders globally. Please note that customs or duty charges are the customer's responsibility. Contact your sales representative for specific questions related to international shipping.

Yes, you can place a wholesale order for pickup. Wholesale orders take time to prepare, so please confirm the pickup time with your sales representative.